Terms of sales
RESERVATIONS / PAYMENTS
The reservation is effective upon receipt of the confirmation email from Logis d’Orres as well as full payment made. You will then receive a confirmation email which will include practical information relating to your stay.
THE BALANCE OF YOUR RENTAL MUST BE PAID 2 WEEKS BEFORE THE START OF YOUR STAY.
Any reservation made must be paid in full no later than 15 days before the date of arrival.
In the event of non-compliance with this deadline, the contract will be terminated automatically and without formality, the sums collected remaining in any event acquired.
The reservation option is defined when booking and is the subject of a written email. Once the deadline has passed, without confirmation from you and without receipt of a confirmation email, and therefore in the absence of payment, it will be automatically canceled and the accommodation will be returned to the rental.
Terms and conditions for reservations by gift vouchers (Box, gift cards, etc.)
In the case of a reservation offered through a third party, the reservation confirmation voucher with the reservation number is required in order to receive the keys. Without presentation of the gift voucher, for lack of proof, the rental will have to be paid in full in order to obtain the keys (subject to availability).
People wishing to offer a reservation as a gift must pay the full amount of the desired service at the time of booking or purchasing the gift voucher.
Please note, for any firm reservation, the customer is required to provide a telephone number, an email address, a nationality on which he can be contacted, including the day of arrival and the day of departure.
A deposit of € 400 is requested as a guarantee in the form of a credit card loan. This security deposit will be returned if no damage is found after the inventory of fixtures and inventory.
Inventory and inventory:
The inventory and inventory were taken before your arrival and we provide you with accommodation in good and clean condition. The inventory and the final inventory are carried out by our cleaning teams.
Please report any problem with the cleanliness or condition of your accommodation immediately after your arrival.
Any complaint not immediately reported will not be received and any problems noted at your expense.
In the event of a problem noted, related to cleanliness, furniture or the accommodation itself, you will be asked to pay any costs necessary for the restoration. After payment, the deposit will be returned to you.
Bed linen and towels reserved at an additional cost may not be used outside the accommodation or for any use other than that for which they are made available.
During the final cleaning, if they are found in poor condition or missing, they will be charged to the tenant.
ACCEPTED MEANS OF PAYMENT
An email is sent at the time of the deposit paid to confirm the pre-booking of the stay, a second is sent 15 days before your arrival and will contain a secure online payment link. Once this step is completed, your stay is officially confirmed.
ARRIVAL AND DEPARTURE TIMES
You can take possession of your accommodation between 4 p.m. and 7 p.m. (these times may vary according to the season) on the day of your arrival (daytime check-in compulsory) and you must leave it before 10 a.m. on the day of your departure.
Respecting arrival and departure times guarantees the proper maintenance of the rented premises.
In the event of an unforeseen event delaying you, you must contact us at the number provided on your stay voucher.
If, however, the accommodation is not released on the scheduled time (i.e. before 10 a.m.), a supplement will be charged to the tenant.
MODIFICATION OR CANCELLATION
– Notified by yourself BEFORE your arrival
If you are forced to cancel your reservation, send a written notification immediately.
For any stay canceled for summer 2021:
- More than 15 days before the date of arrival, no fees applied and refund made
- For any stay canceled within 15 days before the arrival date, we will retain 100% of the total amount of your reservation
If the tenant does not appear on the scheduled arrival day, the contract becomes void and the total rental amount remains acquired. In this case, Logis d´Orres authorizes itself to re-let the accommodation.
Beyond summer 2021:
- More than 30 days before the date of arrival, no fees applied and refund made
- For any stay canceled within 30 days of the arrival date, we will retain 100% of the total amount of your reservation
– Notified by the Logis d’Orres team BEFORE your stay
In this context, we will suggest postponing your stay to a later date, within the current 18 months. If you have already left your home, we will offer to relocate you to other types of accommodation at no extra charge. And in this case only.
If none of these offers satisfy you, the full amount paid will be refunded; no other compensation can be claimed.
– Notified by yourself ON SITE
If the stay is shortened for any reason whatsoever, the total rental price remains acquired. No refund will be made.
In the event of early departure, you will not be able to claim any form of reimbursement.
Our prices include the rental of accommodation and its equipment, charges (water, electricity, heating, television), and access to free leisure activities on the site.
Our prices do not include personal consumption (picnic, packed lunch, various supplements, rentals, etc.), access to paid leisure activities, the deposit.
Tariffs and specific financial provisions
The applicable rates are those presented on the website of our online reservation center. All dates that can be rented are shown. The prices can be changed at any time by the company without having to notify it in advance. In the event of a modification of the rates, any reservation already made and validated by the payment of a deposit remains firm and under the conditions defined at the time of the reservation: no modification of the price of a reservation can be taken into account. prior to a change in prices, whether to the advantage or disadvantage of the customer.
Promotions are effective from their date of validity on our website. These promotions are in no way retroactive or valid after their expiry date.
Exceptional offers cannot be combined with each other or with permanent offers.
However, the times and availability are to be confirmed with the reservations department maximum 24 to 48 hours before your arrival.
Accommodation capacity and occupant categories Each accommodation has a maximum accommodation capacity defined on the website of our online reservation center. When making your reservation, you are required to correctly enter the actual number of adults, children and infants who will be occupying the accommodation. For safety and insurance reasons, we ask you to respect this number of declared occupants (baby included). The company reserves the right to be able to come and check the number and age of the occupants of a dwelling at any time in the event of a suspected breach of the rule.
Final cleaning of the accommodation, we want to offer our customers clean accommodation on arrival. However, we would like to draw your attention to the fact that we take care of the cleaning of an accommodation that has been used under improved hygienic conditions and with respect for the equipment.
If we were to find that the accommodation is left in an unusually dirty condition and requiring longer cleaning than usual, you will be charged at the rate determined according to the type of accommodation.
Modification of your reservation, date or type of accommodation, made by the company:
In case of necessity and only in exceptional cases which cannot be arranged otherwise, we reserve the right to modify your reservation for a stay. This change can only be made to your advantage, either by offering you accommodation on the same date at a rate at least equivalent if not higher, or by offering you to stay on the date scheduled in accommodation at the lower price but with compensation. , or by offering you another date of stay. This compensation can be expressed in 3 different ways for which we let you choose at your convenience:
- either you accept the change of accommodation and we will refund the price difference if the new accommodation is at a lower rate than the one you paid,
- either you can cancel your reservation and receive a refund of all the sums you had already committed,
- or you can change your date of arrival and enjoy your accommodation at another time without modification fees.
Animals are allowed in our accommodation (with a supplement) under the following conditions:
- The tenant will have to pay a supplement of 15 € per night and per animal
- Category 1 & 2 dogs are not accepted
- The tenant must under no circumstances use the accommodation equipment (bedding, sofa, dishes) for his animal
- The tenant must bring all the accessories necessary for the life of his animal
- Only one animal is allowed per accommodation (except in exceptional cases, contact us)
- The tenant is responsible for the nuisances caused by his animal and assumes full responsibility: noise pollution, droppings
- It is strongly recommended to leave the dog (if he is not barking) on the terrace.
- If the other tenants (neighborhood) complain about the nuisance caused by the animal, the tenant must take the necessary measures to stop this
- Up-to-date vaccination record to present
PERSONAL EFFECTS AND ACCOMMODATION EQUIPMENT
It is recommended not to leave valuables in the accommodation. The company disclaims all liability in the event of theft.
The tenant agrees to report any lost, broken, stolen or damaged equipment and is required to reimburse it.
CLAIMS AND DISPUTES
In order not to be held responsible for any shortcomings in the inventory of your accommodation, we ask you to report any shortcomings or deterioration to us immediately after your arrival.
This contract is governed by French law. Any disputes to which this contract may give rise, concerning its validity, interpretation, execution, termination, their consequences and their consequences will be submitted to the competent courts under the conditions of common law. After contacting the company’s Customer Service and failing a satisfactory answer within 2 months, the customer can contact the Tourism and Travel ombudsman, whose contact details and referral procedures are available on his website: www.mtv .travel.
PROTECTION OF PERSONAL DATA
In accordance with European regulation 2016/679 (RGPD), the confidentiality policy is accessible on the site www.leslogisdorres.fr in the legal notices.